“Our goal is to take care of our customers and make sure they have the best experience possible”

 

Question about a recent purchase or return?

Email: luxeblueadmin@gmail.com

Phone #: (512) 827-7185

 

Question about wholesale and consignment inquiries?

Email: luxeblueadmin@gmail.com

 

Return Policy

To initiate a return, please send item(s) to:

Atown Downtown
7801 N. Lamar Blvd
STE E202
Austin, TX 78752

Apparel: Atown Downtown accepts any apparel returns within 14 days of purchase so long as the garment is unwashed, unworn, and unaltered. A full refund will be issued to the credit card used for payment usually within 2-3 business days of receipt of authorized returned items. Clothing items must be returned with original hang tags still attached.

 

Non-Apparel: Atown Downtown accepts non-apparel returns within 14 days of purchase so long as the item is unused in its original packaging. Candles, cosmetics, nail products and "catstudio" brand products are not eligible for return unless the item shipped contains a manufacturing defect. A full refund will be issued to the credit card used for payment usually within 2-3 business days of receipt of the authorized returned item.

 

Were you unsatisfied with a hair care/skin care/cosmetics product? We are happy to exchange the item for store credit. Simply email luxeblueadmin@gmail.com for more information.

 

For swimsuit return, hygienic liner must still be in place or item will not be refunded.

All sale items are final sale. No returns will be accepted on marked down items.

Unfortunately, we cannot accept returns on international orders at this time.

 

In-store Pick-up Policy

In-Store Pick-Up

Online orders are processed Monday - Friday from 9 - 4 p.m. and are shipped via USPS.

Austin residents have the option to select in-store pickup at our brick and mortar store. Please allow 2 business days for processing and transfer, you will receive a call from a store associate when your order is ready!

 

For questions about your online order, please e-mail customer care at luxeblueadmin@gmail.com.

 

Shipping Policy

Processing may take 2-3 business days from order date. Any orders placed after 4pm will be considered next business day.

Atown Downtown offers free USPS Priority Mail shipping to anywhere in the United States or Canada on any order over $75.00 (USD). International shipping is offered and available at standard worldwide rates.

Do not hesitate to contact luxeblueadmin@gmail.com with any questions regarding our shipping policy.

 

Privacy Policy

Atown Downtown is committed to protecting your privacy. All information collected is used for internal purposes only. The personal information we collect is limited to your necessary contact, shipping, and billing information, as well as shopping preferences. Atown Downtown may send you emails that pertain to orders you have placed with us or copies of our store newsletter if you have opted into receiving it. We may disclose personal information to government or law enforcement if a formal request is made. We reserve the right to alter our privacy policy at any time.

Terms and Conditions

1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

 

2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Blue Elephant's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

1. modify or copy the materials;
2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
3. attempt to decompile or reverse engineer any software contained on Blue Elephant Boutique's web site;
4. remove any copyright or other proprietary notations from the materials; or
5. transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Blue Elephant at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.  

 

3. Shipping 
Shipping for orders that do not meet the criteria for free shipping will be billed to the customer at cost per the Fedex shipping calculator. We charge tax for all purchases shipped within the state of Texas. Customer is responsible for all international taxes.

 

4. Disclaimer
The materials on Atown Downtown web site are provided "as is". Atown Downtown makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Atown Downtown does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

 

5. Limitations
In no event shall Atown Downtown or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Atown Downtown Internet site, even if Atown Downtown or a Atown Downtown authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

 

6. Revisions and Errata
The materials appearing on Atown Downtown web site could include technical, typographical, or photographic errors. Atown Downtown does not warrant that any of the materials on its web site are accurate, complete, or current. Atown Downtown may make changes to the materials contained on its web site at any time without notice. Second Street Boutique does not, however, make any commitment to update the materials. 

In the event an item has made and error and entered a product at an incorrect price (whether by special offer code or default price), Atown Downtown reserves the right to refund the customer's credit card and fulfill the order. 

 

7. Links
Atown Downtown has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Second Street Boutique of the site. Use of any such linked web site is at the user's own risk.

 

8. Site Terms of Use Modifications 
Atown Downtown may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

 

9. Governing Law
Any claim relating to Atown Downtown web site shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.